Information We Collect

When you visit the website or make a purchase, we collect specific information required to facilitate your experience, process your transactions, and optimize our platform. We categorize this into two main types of data:

A. Personal Information You Provide (Order Information) To successfully process and fulfill your orders, we require direct information when you check out or create a customer account. This includes:

• Contact Details: Your full name, email address, and phone number.
• Fulfillment Details: Your complete shipping and billing addresses.
• Financial Information: Payment details required to clear the transaction. Note: We do not directly store or host your credit card numbers on our internal servers. All transactions are routed entirely through secure, compliant third-party payment processors.

B. Information Collected Automatically (Device & Browsing Data) When you navigate the store, we automatically gather data about your device and your interaction with our digital environment to ensure the site renders correctly and securely. This includes:

• Technical Data: Your IP address, time zone, browser type, and operating system.
• Interaction Data: The individual products or web pages you view, the websites or search terms that referred you to our store, and the timestamps of your visits.
• Tracking Technologies: Data generated by cookies, log files, web beacons, and tags installed on your device to keep your session active and remember your cart items.
  

How We Use Your Information

We use the information we collect strictly to operate our business, fulfill your purchases, and provide a secure shopping environment.

A. Order Fulfillment and International Logistics We use your Order Information to complete any purchases made through the site. Because our products are shipped internationally, this specifically includes:

• Processing your payment information securely.
• Generating order confirmations, receipts, and invoices.
• Sharing strictly necessary details (such as your shipping address, name, and phone number) with our overseas fulfillment centers, international logistics partners (e.g., couriers), and relevant customs authorities to ensure your package clears borders and reaches its destination.

B. Customer Communication We use your contact details to communicate with you regarding your transactions. This includes sending shipping updates, tracking numbers, and responding to your direct customer service inquiries.

C. Security and Fraud Prevention We utilize the Device Data we collect (specifically your IP address and location data) to screen our orders for potential risk and fraudulent activity, protecting both you and our platform from unauthorized transactions.

D. Platform Optimization We analyze browsing and device data to understand how customers navigate our store. This helps us improve our website's layout, ensure it functions properly across different regions and devices, and assess the performance of our digital storefront.

Sharing Your Personal Information

We do not sell, rent, or trade your personal information. We share your data only with trusted third parties who assist us in operating our store and fulfilling your orders.

A. E-commerce and Service Providers We share your information with platforms that power our digital storefront (such as our e-commerce hosting provider) and secure payment gateways that process your transactions. These providers only have access to the data necessary to perform their specific functions securely.

B. Cross-Border Fulfillment and Logistics Due to our international fulfillment model, it is strictly necessary to share your Order Information (name, shipping address, and phone number) with our logistics partners. This includes our fulfillment teams located in India and the international shipping couriers responsible for delivering your package across borders.

C. Customs and Legal Compliance When shipping goods internationally, we are required to provide shipping details and order values to relevant customs authorities to facilitate border clearance. Additionally, we may share your information to comply with applicable laws and regulations, respond to a lawful subpoena or search warrant, or otherwise protect our legal rights.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to ensure our website functions correctly, to remember your preferences, and to understand how you interact with our store.

A. How We Use Cookies Cookies are small data files placed on your device or computer. We use them strictly to:

• Keep track of items in your shopping cart as you navigate between pages.
• Keep you logged into your customer account, if you choose to create one.
• Remember your regional preferences and settings.

B. Analytics and Performance We use third-party analytics tools to gather aggregate information about site traffic and user behavior. This helps us understand which pages are visited most frequently and how we can improve the layout, speed, and overall performance of our website.

C. Managing Your Preferences You have the right to accept or decline cookies. You can choose to disable or block cookies through your web browser settings at any time. However, please note that disabling strictly necessary functional cookies may prevent you from adding items to your cart or successfully completing a checkout.

D. "Do Not Track" Signals Please note that because there is no consistent industry standard for responding to "Do Not Track" (DNT) signals, we do not alter our website’s data collection and usage practices when we detect such a signal from your browser.

Data Retention and Security

A. Data Retention When you place an order through our website, we maintain your Order Information for our records. We keep this data only for as long as it is necessary to fulfill the purposes for which it was collected, to provide you with ongoing customer support, and to comply with our legal, tax, and accounting obligations in Canada.

B. Data Security We take the protection of your personal information seriously. We implement commercially reasonable industry-standard security measures—including SSL encryption and secure hosting environments—to protect your data from unauthorized access, loss, misuse, or alteration during both transmission and storage.

C. Inherent Risks While we implement robust safeguards to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and any transmission of personal information to our store is ultimately done at your own risk.

Your Privacy Rights and Choices

As a resident of Canada, you possess specific rights regarding the personal information we hold about you. We ensure that you maintain control over your data.

A. Access and Correction You have the right to know what personal information we have collected about you. If you find that your data is inaccurate, incomplete, or out of date, you have the right to request that we update or correct it in our records.

B. Data Deletion You have the right to request the permanent deletion of your personal information from our systems. Please note that certain exceptions apply; we may be legally required to retain specific transaction data for tax, accounting, or order fulfillment purposes even after a deletion request is made.

C. Withdrawing Consent If you have opted in to receive promotional emails, newsletters, or marketing communications from us, you can withdraw your consent at any time. You can easily do this by clicking the "unsubscribe" link located at the bottom of our emails, or by reaching out to us directly.

D. Exercising Your Rights To exercise any of these rights, simply contact us using the information provided in the final section of this policy. We will review and respond to your request promptly and in accordance with applicable Canadian privacy regulations.

Changes to This Policy and Contact Information

A. Updates to Our Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our business practices, international logistics, or for other operational, legal, or regulatory reasons. Any modifications will be posted directly on this page, and we will update the "Effective Date" at the top of the policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

B. Contact Us For more information about our privacy practices, if you have any questions, or if you would like to exercise your privacy rights or make a complaint, please contact us by e-mail or by mail using the details provided below:

Email: info@royalarttreasure.com
Mailing Address: Royal Art Treasure

Canada